We are entering an exciting new era of AI that will completely change the face of customer service. Led by Salesforce’s long history of ethical product development, organizations will be able to harness the power of generative accelerate case resolution, and strengthen customer relationships with more relevant and personalized communications. In any industry or for any product, the key to success is customer happiness , at the intersection of trust, personalization, and great interactions.
But to delight your customers, it's not enough nigeria number data to meet their needs: you have to anticipate them. In fact, 62% of customers expect companies to anticipate their needs. But making customers happy is often easier said than done. The sheer volume of data and its dispersion across multiple systems within an organization further complicates the task . Inefficient systems, disconnected data, manual processes, and a lack of talent and resources prevent an organization from becoming a customer-centric business.
How then is it possible to satisfy the growing expectations of customers? Relying on IT. More than ever before, organizations now have the power to put the customer at the center of everything they do. From personalized touchpoints to tailored shopping experiences, IT is the way to do it. With a single platform that connects your data and systems, creates a complete and harmonized customer profile, and securely automates processes at scale, IT enables organizations to increase success, create impact, and delight customers.
